Privacy Policy

1. Information We Collect

When you browse our website, we collect only standard technical data (browser type, pages visited, time on site) to improve user experience. No personal data is collected during anonymous browsing.

When you contact us or request a quotation, we collect the information you provide:

• Name, company name, email address, phone number
• Drawings, technical specifications, and part descriptions you submit
• Order details and shipping information

2. How We Use Your Information

We use your information solely to:

• Respond to inquiries and provide quotations
• Process orders and manage production logistics
• Communicate quality status and delivery updates
• Send technical documentation, certificates, or invoices upon request

We do not sell, rent, or share your personal information or engineering drawings with third parties for marketing purposes.

3. Data Protection

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Engineering drawings and proprietary designs are treated as confidential and are only accessible to staff involved in your project.

For customers in the European Economic Area, we process personal data in accordance with applicable data protection regulations. You may request access to, correction of, or deletion of your personal data at any time by contacting us.

4. Cookies

Our website uses minimal cookies necessary for site functionality. We may use analytics cookies to understand aggregate traffic patterns (such as which pages are most visited) in anonymized form. You may disable cookies in your browser settings; some features may not function properly if cookies are blocked.

5. Data Retention

We retain your inquiry and order records for as long as necessary to fulfill your request and maintain business records, typically up to 5 years after the last interaction, after which data is securely deleted or anonymized.

6. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Shenzhen Suntech Industrial Fasteners Co., Limited
Email: info@suntech-cn.com
Phone: +86-755-28910486